Refund policy

Our Quality & Delivery Guarantee

We take pride in the care that goes into our Wagyu, and we want it to arrive at your door in perfect condition. If your order arrives warm, damaged, or fails to meet our high quality standards, please reach out to us within 24 hours of delivery. Because our products are perishable, we cannot accept physical returns. However, we will gladly issue a replacement, store credit, or refund for any items that don't arrive safe and sound. Just snap a photo of the issue and email us—we will always make it right!